Delivery Guide

 

Dispatch Times

All in stock orders placed before 3:00pm will be dispatched the same working day (Monday – Friday). Orders placed after 3:00pm Friday will be dispatched the following Monday morning (Excluding Bank Holidays).

During the Christmas period we will aim to adhere to our dispatch procedure, however there can be delays due to the busy time of year. We will release recommended ‘order by’ dates in December so that customers know the last date they need to order by so that they receive their purchase in time for Christmas Day.

Delivery Times

Once items have been dispatched we aim to for them to reach our customers within 48 hours, however in some situations – such as adverse weather conditions – this can be delayed. We will always notify a customer if we know that their item will take more than 48 hours to reach them.

The services that we use are:

Consoles: DPD Two Day Delivery

Accessories: DPD Two Day Delivery & Royal Mail First Class Signed For

Video games: Royal Mail First Class Signed For

International Shipping

At this time we do not ship outside of the UK.

If Your Item Does Not Arrive

In the unlikely event that delivery is not made within this time frame, DPD & Royal Mail require 10 working days to pass before we can investigate any delays with them. Please allow 10 working days before contacting us regarding non delivery.

If Your Goods Arrive Damaged

If your goods arrive damaged you will need to get in touch within 24 Hours of receipt of the items to receive either a replacement or a full refund. Please click here to get in touch.

If Your Order Arrives Incomplete

If your order arrives and one or more items are missing then you need to contact us to let us know within 24 working hours of receiving the order. We can then investigate this issue with our warehouse and the delivery courier immediately for you.

Does my order come with tracking details?

Orders sent via DPD Next Day & Royal Mail First Class Signed For do come with a tracking number. This tracking number is used to confirm delivery only, and will not track the full process of the delivery. We will email this information to you within 24 hours of the item being dispatched. All orders will have to be signed for upon deliver.

Does my order have to be delivered to my billing address?

Your first order must be delivered to the billing address (i.e the address where your credit/debit card is registered). Following a successful delivery of your first order, you can update the delivery address within the checkout when placing subsequent orders.

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